Your Bridge to Better Care
Care Coordination is a voluntary service that Heartlinks provides to Molina Healthcare insurees of all ages, working with you to manage your healthcare and life journey. You can think of Heartlinks as a bridge—or link—between you and the care you need and want.
What is Care Coordination?
Heartlinks can be your local Care Coordinator helping you navigate your health care and social service needs. You are not our patient, you are our client and we work to help you meet your goals.
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Focused on your needs and desires for daily living
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Helping you improve your overall health and wellbeing
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Convenient face-to-face appointments in a place where you are comfortable (your home, a Heartlinks’ office, or a public space in your community)
Heartlinks can help you:
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Create a Health Action Plan
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Identify and create holistic goals for your medical, emotional, and spiritual care
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Connect with the right people and places to meet your goals
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Communicate and make appointments with multiple doctors, therapists, and other providers
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Find helpful services such as transportation, food, housing or medical supplies
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Avoid unnecessary hospitalizations or treatment
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Communicate with your family, caregivers and healthcare providers
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Assist your transition to home after visiting a hospital or care facility
Why Choose Heartlinks?
Heartlinks is especially qualified to be your care coordinator:
45 Years of Experience
enhancing the quality of life of our patients with serious illnesses
60-Member Team
of medical and social care professionals including a medical director, nurses, social workers, counselors and business professionals
Vast Knowledge
of services available in Benton and Yakima counties and across Washington state
Care Coordination at No Cost to You
Care Coordination is a program through the Washington State Health Care Authority, the Centers for Medicare and Medicaid Services (CMS), and The Department of Social and Health Services (DSHS).
Care Coordination is available to residents of the State of Washington. The cost is covered by your insurance provider.
For more information about the Heartlinks Care Coordination program, contact us.
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Molina Healthcare Insurance
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Apple Health (Medicaid)
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Dual Medicare/Medicaid coverage
Molina Healthcare Member Services
(800) 869-7165 (TTY 711)
Make a Care Coordination Referral
It can be difficult for people to access the services and resources they need to thrive. Heartlinks partners with the Greater Health Now Community Hub to connect individuals and families with community-based care coordination services.
Referrals can be made by individuals, family members, caregivers, or healthcare providers.
Community-Based Care Hub Referral Line
How It Works
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An individual is referred (or self-refers) to the Community Hub.
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Greater Health Now connects them with a trusted Community Health Worker.
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The Community Health Worker reaches out to discuss the individual's needs and goals.
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The Community Health Worker helps connect them with community resources and follows up to ensure they receive the support they need.
