Dear friends of Heartlinks Hospice & Palliative Care,


First and foremost, Heartlinks wants to extend our thoughts and best wishes to all of you, as together, we universally are learning daily to cope with the outbreak of the COVID-19 (Coronavirus). It is an understatement to say that this is a challenging time for everyone living in our community.

At Heartlinks, our primary goal is to provide exceptional end-of-life care and support to our patients and their loved ones. We want to assure you that Heartlinks is working around the clock to care for hospice and palliative care patients through Benton County and Yakima County. To further protect our patients, families, and the communities we serve, we are diligently keeping up-to-date with the guidelines and recommendations provided by the Centers for Disease Control and Prevention (CDC) as well as other public health announcements with respect to COVID-19 (Coronavirus). These updates will help to ensure we are implementing the most up-to-date recommendations for screening procedures and the delivery of care of this rapidly evolving outbreak. Additionally, we are:

  • Establishing infection control protocols that have been reviewed by the Department of Health.
  • Relying on our experienced employees in dealing with communicable diseases that cause respiratory symptoms like COVID-19, such as flu and pneumonia virus.
  • Evaluating vulnerabilities and establishing guidelines on how to strengthen those areas.

In addition to implementing the above precautions and procedures, we also want to take this opportunity to say thank you to everyone who has supported us over the past few weeks.

  • Thank you to the individuals and businesses who have donated Personal Protective Equipment (PPE), sanitization products, food, and other important resources to keep our clinical team and the patients that we serve, safe from this virus.
  • Thank you to volunteers across our service area who are tirelessly sewing masks and isolation gowns for our patients, families, and staff members.
  • Thank you to those that have made generous contributions to ensure that our care is here for every community member, who need our services in this time of financial uncertainty.
  • Thank you for sending your kind notes, well wishes, and prayers during this time. If you would like to send a note to our staff, please email me at
  • And finally, we want to say thank you to those staying in their homes. By you staying home, our team can ensure that we have the staff and resources necessary to handle the coronavirus cases that are expected to occur.

Many people have asked how else they can help during this time:

Our upcoming fundraising events have been either cancelled or postponed, so the much-needed proceeds will not be generated. Our thrift store, Hobs Hospice Benefit Shop, store is closed until further notice. Last year, Hobs was able to bring in over $170,000 to fund hospice care for both adults and children. You can imagine how difficult closing our thrift store and cancelling our events will be on our ability to provide care to those in their most desperate time of need.

While our efforts have shifted to ensure uninterrupted patient care, as a community-based nonprofit, we still must rely on the generous support of donors like you to maintain our high-quality compassionate care.

A time of crisis and challenge does not create heroes – it just unveils them. Every day, healthcare workers are America’s unsung heroes, and I am prouder than I can say to be surrounded by the brave and selfless heroes in our health care community and our community at Heartlinks Hospice & Palliative Care.

If you or anyone you know needs our care or would like to support our work, please call 509-837-1676 or email


All the best during this difficult time,

Shelby E. Moore

Executive Director

For more information regarding COVID-19, please visit:

Centers for Disease Control & Prevention

Washington State Department of Health

Benton-Franklin Health Destrict